Refunds and Return Policy

At VICASSY, we are committed to providing high-quality pet products that bring joy and engagement to your furry friends. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you’re not satisfied after this period and within our 60-day money-back guarantee, please contact us at info.vicassy@gmail.com.

Order Cancellation Policy

Changes or cancellations must be made within 24 hours of placing your order. After this timeframe, we may not be able to accommodate your request as your order will have already entered processing. If you cancel within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind our products and encourage you to try them for at least 14 days to experience their full benefits. If you are still unsatisfied, you can return the product within 60 days from the purchase date. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team via our Contact Us page or email us at info.vicassy@gmail.com. Please provide your Order Number or the Name and Email Address used at checkout to expedite your request.

Damaged Items

We take great care in packaging our products. However, if your item arrives damaged, please notify us within 72 hours of delivery by emailing info.vicassy@gmail.com with a clear photo of the damage. If eligible, we will offer a replacement at no cost.

Note: Minor damage to packaging (e.g., dented boxes) is not considered a product defect. We do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

While we strive for fast and reliable delivery, we are not responsible for delays caused by couriers, customs, or unforeseen shipping issues. If you experience any problems with delivery, please contact the courier directly. VICASSY is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for ensuring their shipping address is correct at checkout. If an incorrect address is provided and we are not notified within 24 hours, we cannot offer resends or refunds for undelivered items.

Policy Updates

VICASSY reserves the right to modify this Refund & Return Policy at any time. Customers are responsible for reviewing the latest version before purchasing. By placing an order, you agree to the terms outlined in this policy.

For any further inquiries, contact us at info.vicassy@gmail.com – we're here to help!