Shipping Policy
At VICASSY, we are proud to offer FREE shipping on all orders! We strive to ensure a smooth and timely delivery process so your furry friend can enjoy their new toys as soon as possible.
Order Processing Time
Orders are processed within 1-3 business days before being handed over to our shipping carrier. During peak seasons or holidays, processing times may extend up to 7 business days. Once shipped, you will receive a tracking number via email to monitor your order’s journey.
Estimated Delivery Times
Shipping times vary depending on your location. Below is a general estimate of delivery times after dispatch:
- United States: 7-15 business days
- Canada: 8-18 business days
- United Kingdom: 7-15 business days
- Australia: 8-18 business days
- Europe: 8-20 business days
- Rest of the World: 10-25 business days
Note: Delays may occur due to customs processing, holiday seasons, or unforeseen circumstances beyond our control.
Order Changes & Accuracy
To ensure smooth delivery, please double-check your shipping address before completing your purchase.
If you need to update your shipping details, email us at info.vicassy@gmail.com within 24 hours of placing your order.
If an incorrect address is detected, we may contact you for verification. If we do not receive a response within 3 business days, we reserve the right to cancel the order.
Delayed Delivery
While we work hard to ship your order as quickly as possible, some factors may cause delays, including:
- Courier delays (e.g., severe weather, transportation disruptions)
- Customs processing (for international shipments)
- Payment verification or address confirmation
VICASSY is not liable for delays beyond our control, but we will do our best to keep you updated on your order status.
Lost or Stolen Packages
Once an order is shipped, it is in the hands of the courier. If your package is lost or stolen, please follow these steps:
- Check your tracking number for updates.
- Contact the shipping carrier to report the issue.
- Email us at info.vicassy@gmail.com, and we will assist in following up.
Please note: VICASSY is not responsible for lost or stolen packages, but we will work with you to find the best solution. In certain cases, we may offer a replacement, depending on the situation.
Shipping Policy Updates
VICASSY reserves the right to update this policy at any time. By placing an order, you agree to the terms of this Shipping Policy. If you have any questions, feel free to contact us at info.vicassy@gmail.com.
We appreciate your trust in VICASSY and can’t wait for your pet to enjoy our products!